OPERATIONS MANAGEMENT

We understand the operational challenges you may be facing as you scale your business, scale your teams, and scale the organization. We have experience in change management, developing teams, processes and methodologies to help you uncover operational efficiencies and help your organization mature.

OBJECTIVES AND KEY RESULTS

Director of Operations - Worked with Executive Steering Committee and Transformation Leadership team to implement company OKRs to 120 team members resulting in 45% of team objectives met and 30% of company objectives achieved for initial quarterly implementation.

  • Executive Collaboration - Collaboration and coaching with Executive team to define and solve for future vision, strategic plan, operating mechanisms, talent structure and leadership cohesion 

  • Training and Education - Provided internal training and education to organizational teams including OKR history, use cases, cases studies, roles and responsibilities, artifacts and tools, processes, cadence, goals, terms and definitions

  • Goals and Metrics - Worked with Executive Steering Committee and Transformation Leadership team to identify goals and baseline metrics to measure implementation success

  • Coaching - Worked with teams to define individual and team objectives with respect to company OKRs   

  • Updates - Recurring updates to stakeholders to include rollout status and milestones

  • Reporting - Ongoing analysis and reporting of implementation success including summary metrics, opportunities for improvement and maturity

SCRUM IMPLEMENTATION

Director of Operations - Worked with Executive Steering Committee and Transformation Leadership team to implement Scrum to 65 engineering and product team members resulting in a 65% lift in portfolio delivery, a 35% reduction in technical debt, qualitative results including better backlog prioritization, greater visibility into impediments and improved cross functional coordination.

  • Training and Education - Provided internal training to product, engineering and Executive teams including scrum team roles and responsibilities, artifacts, ceremonies, cadence, goals of scrum, terms and definitions

  • Goals and Metrics - Worked with Executive Steering Committee and Transformation Leadership team to identify goals and baseline metrics to measure implementation success 

  • Tools and Administration - JIRA administration to support Scrum rollout to include creation of teams, workflows, permissions, templates and reports   

  • Updates - Recurring updates to stakeholders to include rollout status and milestones 

  • Certification - Coordination to have 15% of engineering and product staff trained as Certified Scrum Masters
    (CSM) and Certified Scrum Product Owners (CSPO)

  • Coaching - Consulting with product and engineering teams to provide coaching on team velocity, scrum ceremonies, best practices and maturity

  • Change Management - Analysis and reporting of implementation success including opportunities for improvement and maturity

PMO CENTER OF EXCELLENCE

Director of PMO - Worked with Executive Steering Committee and Transformation Leadership team to implement Program Management Office - Center of Excellence, resulting in 25% more projects completed successfully and 38% fewer projects with scope creep achieved for initial quarterly implementation.

  • Analysis and Planning -  Assessment of the state of project management within the organization to include project portfolio, desired future state and gap analysis 

  • Alignment - Collaborate with Executive Steering Committee and Transformation Leadership team to provide education on PMOs structure, alignment on organizational strategy and next steps based on planning and analysis

  • Goals and Metrics - Worked with Executive Steering Committee and Transformation Leadership to align on goals and success metrics 

  • Tools and Dashboards - Administration of Confluence (Atlassian) to support PMO rollout to include creation of workflows, a template library and reporting dashboards

  • Template Library - Develop a library of templates to include business case, project scope, non/functional requirements, work breakdown structure, sprint velocity calculator and user story templates

  • PMO Documents - Development of PMO operating model to include project charter, policies and processes 

  • Processes - Worked with stakeholders to develop clear and comprehensive processes related to project initiation and due diligence to aide planning and risk management

  • Project Management - Manage projects proposed by multiple business units in order to establish prioritization and project requirements with respect to company objectives 

  • Reporting - Recurring updates to Executive team on all projects to include project status, risks, action items and issues that require Executive direction

  • Program Oversight - Oversight and governance to ensure programs and projects meet the goals and the objectives of the organization and the PMO

  • Evangelist - Evangelist for PMO vision and direction, including strategic planning, delivery and process development

  • Mentorship - Coaching and mentorship to associate project managers

CERTIFICATION AND COMPLIANCE

Operation Management - Worked with Executive Steering Committee and third party IT Risk Management Specialist to obtain HIPAA certification for healthcare privacy application.

  • Project ManagementCollaborate with product, engineering and risk management specialist team to determine project schedule and milestones

  • Scope - Lead a cross functional team of product and engineering team members to determine scope, non-functional compliance requirements   

  • Risk Mitigation - Monitor project status, risks and escalate as necessary

  • Project Updates -Recuriring status updates to Executive Leadership, internal and external stakeholders, risk mitigation and cross-functional coordination 

  • Account Management - Communications, reporting, relationship building and collaboration with risk management specialist team and CISO